Domestic orders: Guardian Mask ships products via USPS Priority Mail
International orders: Please contact a local distributor, we are unable to ship internationally due to COVID 19, when the situation improves we will resume international sales. Information for distributors can be located at https://www.horsemask.com/Distributors.html
Orders are generally processed within 3-5 business days unless the order is for a custom-made product. Months where products are in high demand please allow longer shipping times. These are hand manufactured products, and this is a small family-owned business and we are working hard to meet the demands of our equine friends!
Custom orders are received by Guardian Mask in approximately 1-2 weeks and will be shipped within 5 business days of their arrival. (We normally ship on next business day of receiving the customized mask)
Express, or Overnight Shipping, can be requested and arranged by phone only - 512-756-0320
If you have not received your package within a reasonable time frame, please contact us by phone or email -512-756-0320 - guardianmaskrep@aol.com
When you contact Guardian Mask with your inquiry, please include the original order information. Name that the order was made in, address, order date, receipt ID or Transaction ID which you can obtain from PayPal if you ordered with this method. If you called in your order, please have the name the order was made in, as well as the order date.
Guardian Mask does not save order information by email address.
Return & Refund Policy
Please read the sizing chart before you decide on a mask for your horse. If you place an order and the product does not fit your horse, the buyer will be held responsible. Guardian will only exchange masks only at the discretion of the owner due to the possibility of contamination from certain eye conditions or diseases. There will be no refunds on products that have been worn or used. Guardian Mask is not responsible for damages done to the products from animal or human abuse or normal wear. All sales are final.
